Privacy and Cookies Policy
1. Introduction
At Explainerz, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our website or use our services.
2. What Information We Collect
We may collect the following types of information:
Contact Information:
Your name, email address, phone number, and other contact details when you message us, request a quote, or fill out a form.
Project Information:
Details about your project, brand, goals, and preferences when you request a quote or engage our services.
Files, assets, or feedback you provide during project collaboration.
Website Usage Data:
Information about how you interact with our website (pages visited, time spent, clicks, referral sources).
Device and browser information (device type, operating system, IP address).
Collected through cookies, analytics tools, and similar technologies.
Communications:
Records of emails, messages, or conversations for project management and customer support purposes.
3. How We Use Your Information
We use the information we collect to:
Respond to Inquiries: Answer questions, provide quotes, and deliver personalized support.
Deliver Services: Execute projects, send deliverables, and manage client accounts.
Improve Our Services: Analyze website usage, identify trends, and enhance user experience.
Billing & Payments: Process invoices, manage subscriptions, and handle payment information securely.
Communication: Send project updates, service announcements, or promotional content (only if you've opted in).
Legal Compliance: Meet legal obligations and protect our business interests.
4. Legal Basis for Processing
We process your data on the following legal grounds:
Contractual Necessity: Information needed to perform services you've requested.
Consent: With your permission (e.g., for marketing emails).
Legitimate Interest: To improve services, prevent fraud, or protect our business.
Legal Obligation: To comply with laws or regulatory requirements.
5. Who We Share Your Information With
We do not sell or rent your personal data to third parties.
However, we may share limited information with trusted partners who help us operate Explainerz:
Payment Processors: Secure payment platforms to process transactions.
Cloud Storage Providers: File hosting services for project delivery and backups.
Email & Communication Tools: Platforms for sending invoices, updates, and notifications.
Analytics Services: Tools to understand website usage (e.g., Google Analytics).
All partners are bound by strict confidentiality agreements and use your data only as necessary to provide services to us.
6. Data Retention
We retain your information for as long as necessary to:
Complete your project and fulfill our obligations.
Comply with legal and tax requirements (typically 7 years for financial records).
Resolve disputes or defend legal claims.
You may request deletion of your data at any time (subject to legal retention requirements).
7. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and enhance your experience.
How We Use Them:
Essential Cookies: Keep our website functional.
Analytics Cookies: Understand how you use our site (e.g., Google Analytics).
Marketing Cookies: Track your interest in our services and personalize ads.
Your Cookie Choices:
You can control cookies through your browser settings:
Chrome: Settings > Privacy and Security > Cookies
Firefox: Preferences > Privacy & Security > Cookies
Safari: Preferences > Privacy > Cookies
Disabling cookies may affect your browsing experience on our website.
8. Third-Party Services
Our website may include links or integrations with third-party platforms (YouTube, Vimeo, social media, etc.). We are not responsible for their privacy practices. Please review their privacy policies independently.
9. Data Security
We implement industry-standard security measures to protect your data:
SSL encryption for data in transit.
Secure servers and restricted access to personal information.
Regular security audits and updates.
However, no online transmission is 100% secure. Any data you transmit is at your own risk. We encourage you to use strong passwords and report suspicious activity immediately.
10. International Data Transfers
If you're located outside our primary jurisdiction, your data may be transferred, stored, or processed internationally. By using our services, you consent to such transfers, which are protected by appropriate safeguards.
11. Your Privacy Rights
Depending on your location, you may have the following rights:
Right to Access: Request a copy of your personal data.
Right to Correction: Ask us to update or correct inaccurate information.
Right to Deletion: Request deletion of your data (subject to legal requirements).
Right to Opt-Out: Unsubscribe from marketing communications anytime.
Right to Data Portability: Receive your data in a portable, machine-readable format.
Right to Object: Object to certain types of data processing.
To Exercise These Rights:
Email us at sales@explainerz.com with your request. Please provide enough detail for us to identify you. We'll respond within 30 days.
12. Marketing & Communications
Opt-In:
We only send promotional emails or marketing content if you've explicitly opted in.
Opt-Out:
You can unsubscribe from marketing emails anytime by:
Clicking the "Unsubscribe" link at the bottom of any email.
Contacting us directly at sales@explainerz.com
Note: You'll continue to receive transactional emails (project updates, invoices, etc.) even if unsubscribed from marketing.
13. Children's Privacy
Explainerz services are not directed to children under 13. We do not knowingly collect personal data from children. If we discover we've collected data from a child, we'll delete it immediately.
14. California Privacy Rights (CCPA)
If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what data we collect.
Right to delete your data.
Right to opt-out of data sales (we don't sell data).
Right to non-discrimination for exercising your rights.
To submit a CCPA request, email sales@explainerz.com
15. Policy Updates
We may update this Privacy and Cookies Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted here with a new "Last Updated" date. Continued use of our website and services implies acceptance of the updated policy.
We'll notify you of significant changes via email if we have your contact information.
16. Contact Us
For questions, concerns, or privacy requests, contact us:
Email: sales@explainerz.com
Response Time: Within 10 business days
Last Updated: November 2025