Terms and Conditions
1. Use of Our Services
Explainerz provides video production, animation, motion graphics, and editing services. By using our website or engaging our services, you agree to use them only for lawful purposes and in accordance with these terms. Any misuse of our services or intellectual property is strictly prohibited.
2. Intellectual Property Rights
Our Content:
All content on the Explainerz website—including text, graphics, logos, designs, videos, and animations—is our intellectual property. You may not reproduce, distribute, modify, or reuse any materials without written permission.
Your Content:
You grant Explainerz a license to use any materials, assets, or feedback you provide for the purpose of completing your project. You remain the owner of your project deliverables upon full payment.
Final Deliverables:
Upon final payment, you receive exclusive ownership of the completed video, animation, or edit. You may use it for personal, commercial, or promotional purposes as agreed. However, Explainerz retains the right to use anonymized project samples in our portfolio or case studies (unless otherwise agreed in writing).
3. Project Payments & Deliverables
Payment Terms:
Deposit: 50% due to begin work on custom projects and one-time services.
Balance: Due upon final delivery.
Subscriptions: Billed monthly; payment due before the billing cycle begins.
Timelines:
Project timelines will be clearly communicated during onboarding and confirmed in writing. Rush fees may apply for expedited delivery.
Late Payments:
Late payments may result in project delays, suspension of revisions, or suspension of service. We reserve the right to pause work until payment is received.
4. Client Responsibilities
Clients agree to:
Provide accurate, complete project information during onboarding.
Supply all necessary assets, brand guidelines, and reference materials promptly.
Provide timely feedback and approval at each project milestone.
Communicate any changes or concerns immediately.
Delays: If delays in client communication or asset delivery occur, project timelines may be extended accordingly.
5. Revisions & Changes
Included Revisions:
Each service package includes a set number of revision rounds (typically 2–5). Revisions are limited to changes related to the original brief.
Out-of-Scope Changes:
Additional revisions, scope changes, or new concepts beyond the agreed package may incur extra fees. We'll provide a quote before proceeding.
Final Delivery:
Once you approve the final deliverable, no further changes can be made without an additional fee.
6. Cancellations & Refunds
Cancellation Policy:
Before work begins: 100% refund of deposit.
After work begins: Non-refundable. However, revisions are offered to resolve concerns.
After final delivery: No refunds available.
Subscriptions:
Monthly subscriptions may be cancelled with 5 days' notice before the next billing cycle. No refunds for the current month. Remaining edits or credits do not roll over.
Why No Refunds?
Our thorough onboarding and revision process is designed to ensure satisfaction before delivery. For disputes, we'll work with you to resolve concerns through additional revisions or project adjustments.
7. Limitation of Liability
Explainerz strives to deliver exceptional work and maintain reliable services. However, we are not liable for:
Indirect, incidental, or consequential damages arising from our services.
Data loss, delays, or interruptions beyond our control.
Third-party software, hosting, or delivery platform failures.
Misuse of deliverable files or content after delivery.
Your sole remedy for service issues is a revision, replacement, or refund (where applicable) as outlined in this agreement.
8. Third-Party Tools & Integrations
Our services may use third-party software, hosting platforms, or delivery tools (e.g., file storage, email). We are not responsible for:
Their service interruptions or data breaches.
Their terms of service or privacy policies.
Any claims arising from their use.
We recommend reviewing their policies independently.
9. Confidentiality
Both parties agree to maintain confidentiality regarding project details, pricing, strategies, and sensitive information shared during the engagement. This does not apply to information required by law or court order.
Portfolio Use:
Explainerz may use anonymized project descriptions and video samples in our portfolio, case studies, or marketing materials unless you request otherwise in writing.
10. Privacy & Data Protection
By using our services, you also agree to our [Privacy Policy]. We collect and process personal data only for project management, communication, and billing purposes. Your data is protected in accordance with applicable privacy laws.
11. Warranties & Disclaimers
Explainerz provides services on an "as-is" basis. We do not warrant that:
Services will be uninterrupted or error-free.
Results will meet all expectations (though we work to exceed them).
Third-party integrations will function perfectly.
We warrant that we will use professional standards and best practices in delivering your project.
12. Modifications to Terms
Explainerz reserves the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of our site or services implies acceptance of revised terms. For significant changes, we'll notify active clients via email.
13. Dispute Resolution
Informal Resolution:
If a dispute arises, we encourage you to contact us first at sales@explainerz.com to resolve the matter informally.
Governing Law:
These terms are governed by the laws of India. Any legal action must be filed in the appropriate courts of that jurisdiction.
14. Contact Information
For questions about these terms, contact us:
Email: sales@explainerz.com
Response Time: Within 2 business days
15. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Explainerz. Any prior understandings or agreements are superseded by these terms.
Last Updated: November 2025