Refund Policy

1. Our Commitment to Quality

At Explainerz, we believe in delivering exceptional results. That's why we have a thorough, collaborative process with multiple revision rounds built in. This ensures we get your video or animation right before final delivery—eliminating the need for refunds and protecting both parties.

No refunds are issued after final delivery. However, we offer unlimited revisions during the production phase to ensure complete satisfaction.

2. Animated Explainers & Custom Video Projects

Project Phases & Refund Policy:

• Before Work Begins: 100% refund if you need to cancel.

• During Production (Concept, Storyboard, Animation): No refund available. However, we offer unlimited revisions at each stage to ensure the final product meets your vision.

• After Final Delivery: No refund available. We stand behind our work, and our revision process ensures you're satisfied before handoff.

Our process includes:

• Initial concept & storyboard approval

• Animation drafts with feedback rounds

• Up to 3 revision rounds included in your package

• Final delivery only after your approval

3. Monthly Video Editing Subscriptions

• First Month: If you're unsatisfied after your first edit, we offer a full revision or a one-time replacement edit at no additional cost.

• Subsequent Months: Monthly subscriptions are non-refundable. However, you can cancel anytime with no penalties. Your included revision rounds and edit count reset monthly.

• Cancellation: You may cancel your subscription with 5 days' notice before the next billing cycle.

4. Why We Don't Offer Refunds (And Why That's Good for You)

Our detailed process is designed to prevent refund situations altogether:

• Thorough Onboarding: We understand your brand, goals, and vision before any work begins.

• Multiple Approval Checkpoints: You review and approve at each stage (concept, draft, near-final).

• Unlimited Revisions During Production: We iterate until you're 100% satisfied—before final delivery.

• Clear Communication: We keep you in the loop and ask for feedback early and often.

This collaborative approach means refunds are rarely needed because we get it right the first time.

5. How to Request a Revision or Address Concerns

If you're unsatisfied with your deliverable:

1. Email us at sales@explainerz.com with:

   • Your project name or order number

   • Specific feedback or concerns

   • Any reference materials or examples of what you'd like changed

2. We'll respond within 2 business days with a revision plan or next steps.

3. Revisions are processed according to your package terms (typically 2–5 rounds included).

6. Exceptions & Disputes

Refund requests may be considered only in these rare circumstances:

• We fail to deliver the final product after 30 days beyond the agreed deadline.

• The deliverable is fundamentally different from what was agreed upon in writing.

• We're unable to resolve a critical technical issue with the final files.

All refund requests must be submitted within 7 days of final delivery with detailed documentation.

7. Payment & Cancellation

• Subscriptions: Cancel anytime with 5 days' notice. No refunds for the current month.

• One-Time Projects: Payment is due upon project kickoff. Invoices are issued separately.

• Custom Packages: 50% deposit required to begin work. Balance due upon final delivery.

8. Contact Us

Have questions about this policy? Reach out:

Email: Sales@explainerz.com
Response Time: Within 24hours

9. Policy Updates

We may update this policy at any time. Changes will be posted here and communicated via email to active clients.

Last Updated: November 2025